FAQ

SHIPPING

Our item ship from Indonesia from our artisanal studio located in Bali.

REFUND POLICY

WE GLADLY ACCEPT RETURNS AND EXCHANGES

Contact us within: 5 days of delivery Ship items back within: 7 days of delivery Items must be returned unworn with all tags intact.

WE DON'T ACCEPT CANCELLATIONS

But please contact us if you have any problems with your order.

THE FOLLOWING ITEMS CAN'T BE RETURNED OR EXCHANGED

Unless they arrive damaged or defective, we can't accept returns for:

- Custom or personalized orders

- Intimate items (for health/hygiene reasons)

CONDITION OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please contact us as soon as you receive your item if there is any problem. 

CUSTOM & PERSONALIZED ITEMS

Custom orders are final sales and cannot be returned or exchaged.

WHOLESALE AVAILABILITY

Yes we do wholesale please, please contact us via email at info@saticreation.com

CARE INSTRUCTION

✥ Rayon Lycra & Bamboo Items:::

Hand Wash & Flat Dry, or tumble dry Low Heat. Do not hang Dry!! Rayon Lycra & Bamboo Lycra are natural fibers that become quite heavy when wet & tends to loose their shape when hung to dry.

✥ Cotton Lycra and Organic cotton Items:::

Machine Wash in Delicate Cycle, Machine Dry Medium or Low Heat.

✥ Modal Items:::

Hand wash & flat dry.

✥ Silk Items:::

Hand wash with delicate soap & hang dry.

✥ Linen Items:::

Machine Wash in Delicate Cycle, Machine Dry Low Heat.